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• The critical difference between “hearing” and “listening”
• The difference between social conversations and active listening
• When active listening should be used (and when it should not)
• The three major benefits of active listening
• The four steps in the active listening process:
  • Encouraging the speaker
  • Paraphrasing
  • Reflecting feelings (Empathy)
  • Summarizing
• The difference between empathy and agreement

You will put your new knowledge into action by:

• Identifying areas in your own life where active listening would be a beneficial strategy
• Creating an action plan to implement active listening in your life
• Practicing active listening in a real life situation and analyze the outcome
• Using your analysis to strengthen your action plan
  

Your responsibilities as a student:

When you register for the class, you will receive your worksheets and a link to the course material. You will be expected to complete the steps below:

• Schedule your 30 minute pre-class consultation via phone to discuss your personal objectives and create an initial action plan
• Visit the website to go through the online lessons and complete the appropriate worksheets
• Send your assignments to the instructor for comments and feedback
• Schedule your 30 minute post-class consultation to debrief on your practice exercises and update your plan for use in your everyday life

There is a limit on the number of participants who can start each week. The limit is necessary to ensure that Barb can give each client enough time and individual attention. In August, sessions will be starting on Monday, 8/2; Monday, 8/9, and Monday, 8/16, and Monday, 8/23. To register, email Barb at barb@mailblocks.com with your preferred dates or call 407-729-9445. Please select more than one potential date in case your first choice is not available.

The total cost of the seminar is $59.95, which must be paid through PayPal via credit card or electronic funds transfer. The cost covers:

• Four modules that each include:
  • Online materials
  • Exercises/activities
  • Email discussions with the instructor
• Three 20-minute telephone consultations to:
  • Set individual goals
  • Discuss progress
  • Debrief on results